Privacy Policy

1. Commitment to Privacy

Great Western Custom Homes Pty Ltd ("Great Western Custom Homes", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

This Privacy Policy details how we collect, store, use, disclose, and safeguard personal information gathered through our website (gwcustomhomes.com.au), project consultation forms, customer portals, and architectural design inquiries.

2. Information We Collect

We collect personal information necessary to deliver custom architectural building services, including:

• Contact Details: Full name, telephone number, email address, physical residential address.
• Property & Land Data: Site address, land title details, contour surveys, soil classification reports, BAL bushfire ratings, and budget preferences.
• Financial & Contract Information: Progress payment billing information and lender pre-approval documentation for construction contracts.
• Technical Data & Analytics: IP address, browser metadata, device identifiers, and website interaction patterns.

3. Purpose of Collection & Use

Your personal information is collected for legitimate custom residential building operations, including:

• Preparing tender estimates, architectural floor plan customizations, and building contracts.
• Submitting Development Applications (DA) or Complying Development Certificates (CDC) to local NSW councils and private certifiers.
• Coordinating sub-contractors, structural engineers, land surveyors, and site inspections during construction.
• Communicating construction schedule milestones, progress updates, and handover documentation.

4. Cookies, Analytics & Advertising Data

Great Western Custom Homes uses cookies and web tracking technologies on its website to enhance site functionality and improve user experience:

• Functional Cookies: Store session preferences and dark/light theme settings.
• Analytics & Ads: We may use Google Analytics and advertising cookies to measure website traffic and deliver relevant advertising on third-party platforms.
• Managing Cookies: You can manage or disable cookies via your browser settings. Disabling cookies will not affect your ability to view custom home floor plans or submit consultation forms.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. Disclosure occurs solely to authorized entities required to fulfill your custom build:

• Local municipal councils, NSW planning portals, and accredited certifiers.
• Structural engineers, civil engineers, soil testing laboratories, and licensed sub-contractors.
• Legal and financial institutions handling HIA or MBA standard home building contracts.

6. Data Security & Storage

We implement industry-standard security controls to safeguard your data. Website submissions are encrypted via 256-bit SSL/TLS protocol, and database records are stored securely in ISO 27001 compliant cloud server environments.